Responsible for client engagement management and project delivery at Differential Asia. Mr. Gorai has over 15 years of research/consulting experience in international markets, including APAC, Europe & South America. Mr. Gorai is an avid golfer and has a Bachelor degree in Engineering from Indian Institute of Technology (IIT) Delhi, India.
Previous experience: J.D Power, Evalueserve
Director – Australia
Over 20 years experience in Automotive, Research and Analytics and Financial Services in Australia. Strongly focused on customer service and experience processes & driving business operations to achieve greater customer centricity.
Previous Experience: DBM Consultants, J.D. Power, Honda Australia, Roy Morgan Research, Crown Casino
Director – Thailand & Vietnam
More than 18 years in Automotive Industry and Automotive Supply Chain and now leading the Differential Thailand office. Research and Consulting expertise in Customer satisfaction improvement, Business Strategy (Market Entry Strategy), Automotive retail operation audit and improvement.
Previous Experience: J.D. Power, CHEP, Thailand Automotive Institute
Country Head – Philippines
Responsible for the company’s operations in Philippines, Mr. Doloroso advises a range of clients in areas including process improvement, customer centricity, digital transformation, change management, etc.
Previous experience: J.D. Power, BDMi – Singapore
Country Head – Vietnam
10 years in Automotive Industry, and responsible for business development & client relationship management in Vietnam. Specialized in Business development, Dealer network development and strategic planning, Dealer Sales Training.
Previous experience: J.D. Power, Mitsubishi Motor, Mercedes Benz, VinFast, THACO