Research & Analytics

Robustly measure VoC across product, quality and retail experience in order to create accurate understanding of true performance and drive countermeasures to create a winning organization.

Audits & Assessments

Onsite expert assessments to ensure continuous monitoring and service consistency across outlets. Adherence to protocols and key operational metrics is measured via scheduled audits or mystery shops.

Advisory

Utilizing our proprietary tools and extensive team of experts, help in implementing and embedding change management initiatives across the organization and retail networks.

At Differential Asia, Voice of Customer (VoC) runs in our DNA. VoC is always at the epicenter of any successful customer experience program. A well implemented VoC program allows an organization not only to capture, analyze and respond to all customer feedback quickly but also identify new trends and opportunities for future success.

Headquartered in Singapore and operating across India, South East Asia & MENA, we help our clients become truly customer-centric by successfully redefining products and services integrating traditional and digital tools into front-line operational processes.

Our Values

Trusted Advisor

Provide unbiased and independent insight & advisory leading to long-term relationship with our clients

Excellence

To deliver superior value, work relentlessly to improve ourselves, our solutions and offerings to be the best.

Innovation

To constantly look for creative ways to change and solve problems both for our clients and their customers.